Betting firms must check customers after one hour

Betting firms must check customers after one hour


Betting firms must check in with online gamblers after an hour to try to protect vulnerable people during the coronavirus pandemic, the Gambling Commission has said.

The closure of sports venues and events has led to a drop in gambling overall.

However, the watchdog said there had been a shift to online products such as poker and virtual sports.

And some gamblers may be at greater risk of harm in the lockdown, the Gambling Commission said.

The advice to contact customers after an hour of play is part of new guidelines released by the watchdog.

They are designed to protect people from getting into financial difficulties from gambling.

The Gambling Commission’s chief executive Neil McArthur said: “Operators must use the data they hold to protect their customers and now, more than ever, it’s vital that online operators really know their customers by monitoring how long they are playing for and understanding how financial uncertainty is impacting them and what they can afford to gamble with.”

Previously, gambling firms had to interact with online customers after an unspecified amount of time, to check whether they were at risk of harm.

Permanent move?
This would be in the form of a web chat or a phone call which could then result in the customer being excluded from play.

That time limit will now be an hour for the duration of the lockdown. Although, the commission said the measure could become permanent following a consultation on the guidelines with the gambling industry.